From the minute my husband made the call to receive information to the end of installation, it was nothing but pure professionalism. We were told they would send a booklet with information along with the bio of the sales professional, Brian, who would visit. We received it within a couple of days. Brian came to our home and sat down with us & listened while we explained our situation. He asked additional questions and then proceeded with checking our home for energy leaks. Once he completed the assessment after he walked us thoroughly through the process, we made a game plan for our next step. We liked what we heard & set up an install date. They had an opening the next week and we booked it. Again they sent us the bio of the individuals who were coming. We really like this practice. Chris Arrowood& Michael Anderson notified us when they were on the road. When they arrived they greeted us & respected our home by immediately using shoe covers. We took them to the work location & Chris explained in detail what they would be doing. Both of them worked quickly while allowing us to peek at the process. After the 2 day job was completed, we immediately began feeling a difference. The quality of service along with the quality of work has so far been worth the money. We felt completely at ease when they were done. We highly recommend them.